The survey, available for completion between Tuesday 3 March and Wednesday 25 March 2015, aims to capture information on user satisfaction, service quality and value for money. There will also be specific questions relating to individual facilities and an opportunity for customers to provide general feedback on council’s cultural services.
Gosford City Council’s Manager Culture, Phil Cantillon said that the survey is a chance for residents to give a strong, clear message on what’s good, what’s bad and what can be improved across our cultural facilities. “We’re really lucky to enjoy wide ranging cultural facilities in our LGA and this is an opportunity for us to connect with our residents to gauge what we’re doing well, and where we can improve.
“Currently we’re responsible for over 90 sporting ovals, 400 parks and foreshores and 106 playgrounds. “In addition, we manage flagship venues including Laycock Street Community Theatre, Gosford Regional Gallery and the Peninsula Leisure Centre.
“This survey is about us striving for continuous improvement to better serve our residents,” said Mr Cantillon. The surveys will be available to complete through council’s website, www.gosford.nsw.gov.au, and on our Facebook page; hard copies will also be available at cultural facilities across the LGA.
Mr Cantillon encouraged all users to get involved to help shape the future provision of culture in Gosford City. “We want to hear from individuals, families, community groups and sporting teams – every voice is important in helping us create a plan for cultural and recreational services moving forward. “We will review the suggested improvements and action those that the community commonly feel is important with a ‘you said, we did’ approach,” Mr Cantillon added.
Residents who complete the survey will also go into the draw to win a three month gym membership or a 12 month membership to Laycock Street or the Regional Gallery.
The consultation process will also feed into performance objectives for council’s 2015/16 Delivery Plan for Culture and will be part of a regular and ongoing program of community engagement.
Link for Culture Survey: Open Space
Link for Culture Survey: Theatres and Gallery
Link for Culture Survey: Pools and Leisure